Satisfaction-review approach
Refund requests for digital products are reviewed individually. A refund is not automatic, but we will consider reasonable requests involving duplicate charges, failure to receive access after troubleshooting, a materially incorrect product, or another documented purchase problem.
How to request a review
Email freedomfitnesslife362@gmail.com with your name, purchase email, product name, purchase date, order or receipt information, and a clear description of the issue. Please contact us promptly after discovering a problem so we have a reasonable opportunity to help.
Troubleshooting and delivery
Before approving a refund, we may attempt to resend access, correct an email address, provide a working file or link, or otherwise resolve the issue. Customers are responsible for checking spam folders and providing an accessible email address.
Eligibility considerations
We may decline requests based only on change of mind after substantial access or use, failure to follow stated technical requirements, misuse or unauthorized sharing, inability to document a purchase, or requests made an unreasonable time after purchase.
Processing
If approved, refunds are generally issued through the original payment method. Processing time is controlled by the payment provider and financial institution. This policy does not limit consumer rights that apply under law.
Free products
Free resources have no purchase price to refund. If access fails, contact us and we will make a reasonable effort to provide the resource.
Contact
Questions may be sent to freedomfitnesslife362@gmail.com.